Privacy Policy

Last updated: July 1, 2026

This Privacy Policy explains how IBC Totes California(“we,” “us,” or “our”) handles information collected through ibctotescalifornia.com. We run a small, business-to-business operation: we buy, sell, recondition, and haul IBC totes across California. We collect only what we need to respond to your inquiry and do business with you.

Information we collect

The only personal information we actively collect is what you choose to submit through our lead / contact form. That typically includes:

• Contact details — your name, email address, company name, and any phone number you choose to provide.
• Inquiry details — the message, quantities, tote grades, locations, and other information you enter so we can prepare a quote or arrange a pickup or delivery.

We may also receive limited, non-identifying technical information automatically (such as basic server logs and aggregate analytics) to keep the site secure and working. We do not use this to build advertising profiles of you.

Why we collect it

We use the information you submit to:

• Respond to your request and provide quotes, availability, and pricing.
• Arrange purchases, sales, reconditioning, pickups, and deliveries.
• Follow up about your inquiry and maintain our business records.
• Meet legal, tax, and accounting obligations.

We rely on your submission of the form as your request for us to contact you, and on our legitimate interest in operating and improving a business you have reached out to.

Our lead-management processor

When you submit the form, your information is transmitted to a third-party lead-management service that receives, stores, and routes inquiries to us so nothing gets lost. This processor acts on our behalf and is permitted to use your data only to deliver that service to us — not for its own marketing. We share the minimum information necessary to handle your request.

We do not sell your data

We do not sell, rent, or trade your personal information, and we do not share it for cross-context behavioral advertising. We disclose it only to the service providers who help us operate (such as the lead-management processor and, where relevant, transport partners), and only as needed to fulfill your request or comply with the law.

Data retention

We keep inquiry and customer information only as long as needed to serve you and to meet our legal, accounting, and record-keeping obligations, after which we delete or anonymize it. You can ask us to delete your information sooner (see below).

How we protect it

We use reasonable administrative and technical safeguards to protect the information you submit. No method of transmission or storage is perfectly secure, but we limit access to your data to people and providers who need it to do their jobs.

Your rights

You may ask us to access, correct, or delete the personal information you have submitted, or to stop contacting you. To make a request, email hello@ibctotescalifornia.com. We will respond within a reasonable time.

California residents (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, to request access to or deletion of it, to correct inaccurate information, and to not be discriminated against for exercising these rights. Because we do not sell personal information or share it for cross-context behavioral advertising, there is no “Do Not Sell or Share” action required — but you may still contact us with any request at the email above.

Children

Our site and services are intended for businesses and adults. We do not knowingly collect personal information from children under 16.

Changes to this policy

We may update this policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be reflected on this page.

Contact us

Questions about this policy or your data? Email hello@ibctotescalifornia.com. We operate by email and reply within one business day.

IBC Totes California · Charcot Ave, San Jose, CA 95131